Q: Can I register an account on the website?
A: Yes, we welcome you to register an account on our website. Registering an account can make it easier for you to manage your orders, view order history, and checkout faster. Registering an account is very simple and only requires filling out some basic information.

Q: Can I use a discount code on the website?
A: Yes, we offer discount codes and promotional activities periodically on our website and social media, allowing you to purchase more discounted items. You can enter the discount code at the checkout page to enjoy the corresponding discount. Please stay tuned to our website and social media pages for the latest promotions and discount codes.

Q: What is the return and exchange policy for products?
A: SAVOUR House will inspect all products before shipment to ensure that there is no damage. Therefore, there is no refund arrangement. If the product is damaged during transportation, SAVOUR House will not be responsible for it.

Q: How can I check the status of my order?
A: You can log in to your account to check the order status. If you have any questions, you can contact our customer service directly. We will provide you with an order tracking number so that you can check the status of your order at any time.

Q: Do you provide delivery service?
A: We only provide delivery service in Hong Kong. Hong Kong members can choose SAVOUR House's third-party delivery service or pick up at the store. We currently do not provide delivery service outside of Hong Kong.

Q: How much is the shipping fee?
A: Our shipping fee depends on your purchase location. If you purchase goods over HKD 1,000 in Hong Kong, we will arrange delivery service for you free of charge.

Q: Do I need to pay tax for the purchased cigars?
A: The cigars sold on www.savourhousehk.com have been taxed according to Hong Kong laws and have been shipped from the bonded warehouse. Therefore, Hong Kong members do not need to pay additional taxes for purchases. However, SAVOUR House will not be responsible for orders purchased outside of Hong Kong. Please declare and pay taxes according to local laws.

Q: How can I check the status of my order?
A: You can log in to your account to check the order status. If you do not have an account, you can contact our customer service directly. We will provide you with an order tracking number so that you can check the status of your order at any time.

Q: How can I contact customer service?
A: You can contact our customer service through email, phone, or the instant messaging application on our website. Our customer service representatives will reply to your inquiries within 24 hours.