Terms and Conditions

These terms and conditions apply to your purchase of products or services at the SAVOUR HOUSE (hereinafter referred to as "we", "our company" or "SAVOUR House") website / online shop. You confirm that you have read and agree to the matters listed in these terms and conditions.

a. Use of the website
1. Before you confirm the order, please read the product introduction, order guide and these terms and conditions carefully. If you confirm the order and pay, it will be deemed that you have understood and agreed to the above content.
2. The pictures on this website are for reference only.
3. This webpage is maintained by the services provided by Storeberry Limited. When you connect to this website, the company cannot guarantee that you will not be blocked or that the website will not fail. The company recommends that you download the latest computer software, such as web page plug-ins, anti-virus software, etc., to ensure that you can use this website smoothly.
 
b. Member registration
1. You must register as a member of this website/online store before you can enjoy membership discounts and discounts.
2. By registering, you agree to:
i. To provide personal data about you as requested and to be true, complete and accurate
ii. You must ensure that your username and password are kept safe
iii. The Company has the absolute discretion to reject any new user application and terminate any registered user without giving any reason.
iv. You need to follow the relevant terms and use the shopping gold or points in the account before the specified date
v. Your registration as a member means that you agree to provide the company with the relevant information in the account and process the relevant information in accordance with the purposes stated in the company's privacy policy statement.
2. Protection of Privacy
In order to protect the privacy rights of your personal data, the company ensures that the policies and practices in the collection, use, retention, transfer and inspection of personal data are in compliance with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong. Please review our Privacy Policy Statement.
 
3. Price and payment method
a. The prices of products or services provided on this webpage should generally be calculated according to the prices displayed on the webpage. The company will try its best to ensure that all prices displayed on this website are the latest version, but the company reserves the right to change the prices at any time without prior notice to anyone .
b. This website uses a third-party payment platform for online transactions and payments. Subject to its terms and conditions, your credit card information will be collected, processed or retained by the third-party payment platform. If you are connected to any third-party payment platform, you or the third party shall be solely responsible for any damage or loss arising from or arising from the use of the third-party payment platform. The company is not responsible for the content or services provided by the third-party website or platform irresponsible. If you encounter problems during payment, please contact the third-party platform directly. Before confirming the order, please read the terms and conditions and privacy policy of the third-party payment platform carefully. If you click to submit an order and/or make payment, you are deemed to agree to abide by the aforementioned terms and conditions and privacy policy.
 
4. Delivery service
The delivery service provided by the company is carried by a third party. When you receive the goods, you should immediately check whether the products are intact. If there is any damage, please refuse to accept the goods directly. The company does not accept your request for compensation or return or exchange for any reason other than quality problems after you confirm receipt.
 
5. Return or exchange goods or cancel orders (see "Return and Exchange Policy" for details)
a. Return or exchange of goods
i. Due to hygienic reasons, except for quality problems, personal personal products, epidemic prevention products, medical and sanitary products, etc. provided on this website do not provide return and exchange services.
ii. If you need to return or exchange the product due to quality problems, please provide the relevant purchase certificate. If you fail to provide the relevant certificate, the company will not be able to return or exchange the product or resend the product for you.
b. Cancel an order
i. After you submit the order, the company will not accept your request to cancel the order.
ii. After confirming the order, the company reserves the right not to accept or cancel the order for any reason, including but not limited to:
c. you fail to timely and legally pay for the order or provide proof of payment; or
d. The price indicated on one or more of the items you ordered is incorrect due to human or computer error in the pricing information provided.
e. If the company cancels your order, we will notify you by email, and will return the actual fee paid by you to your payment account as soon as possible. You agree that the company does not need to make any payment to you for canceling the order any compensation.
 
6. No secondary sales
All products sold on this website are for your personal use only and you may not resell them. If you resell the products sold on this website without your consent, the company has the right to refuse to provide you with any products or services, including products or services that have been ordered or paid for. The amount will be refunded after deducting the processing fee.
 
7. Force majeure
If the products or services you purchased are damaged, lost, or delayed due to force majeure, the company will not be able to fully or partially perform its responsibilities or cause losses to any third party, the company will not be responsible.
 
8. Intellectual property rights
The intellectual property rights used by this website or our company are owned by our company or relevant property owners, including but not limited to all trademarks, pictures, text, design, typesetting, etc., and no one is allowed to use, disseminate, modify, Copy, alter such rights, or exploit such property for commercial purposes.
 
9. Applicable law
This website and the terms and conditions are governed by and construed in accordance with the laws of Hong Kong.
 
10. Third Party Rights
Any person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Ordinance to enforce any of the terms and conditions of this agreement, and/or the transactions or benefits thereunder.
 
The company reserves the right to correct, change, and amend the terms and conditions of this website at any time. In case of any dispute, the company reserves the right of final decision.

11. Duties, Taxes and Licensing

When customers shop at savourhousehk.com, customers are responsible for all duties, taxes and import license fees. SAVOUR House HK Limited is not responsible for payment of any order related taxes, duties or licensing fees.

12. Underage customers

According to the current "Smoking (Public Health) Regulations", savourhousehk.com will not sell products to any customers under the age of 18, and we will not sell cigarettes (cigarettes). savourhousehk.com is not responsible for the purchase of products by minors using the guardian's credit card. By using this website, you agree that you are at least 18 years of age.